1 hour ticket response
We are devoted to offering a swift and adequate answer to every helpdesk ticket submitted by a user. Our professional technical support staff representatives will review your inquiry and will offer you the best solution. We offer a 1–hour response time guarantee for all tickets. Actually, our average helpdesk ticket response time has proved to be 20 minutes.
An Excellent Customer Service
Our client service staff representatives have considerable experience in the shared website hosting market and are capable enough to provide a fast answer to your problem. If, however, the matter at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a developer or system administrator for further investigation.
A User–Friendly Help Center Section
Included in the Web Hosting Control Panel is an easy–to–browse Help section, which offers you different information sources. You can browse through a frequently updated knowledge base featuring web hosting account management articles and web site administration articles, check out our step–by–step video tutorials or take a look at our F.A.Q. library.
