In case you have ever had a shared website hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for certain things it's better to talk to a live person over the phone instead of exchange support tickets or emails. If you want to know more about a particular service before you decide to order it or if something small-scale needs to be made, for instance, it will be easier and faster to get it done in real time. When you're given the option to talk with representatives over the phone, it is very likely that you are dealing with a real hosting supplier, not just a reseller. The level of support that you will get over the telephone may differ between different providers - from general matters to professional tech support. Generally most providers offer pre-sales assistance and first level telephone support, while more complex tech matters are resolved via e-mail and / or tickets.

Phone Support in Shared Website Hosting

All our shared website hosting plans offer telephone support 14 hrs per day even on official holidays, so that if you don't have an account yet, you're able to call us and find out more about our solutions or if we meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so that you're able to contact the telephone number which is nearer to you. If you are a current customer, we will assist you in a timely manner with any kind of general and billing issues and with various tech matters in order to save you time and efforts - we are aware of the fact that often it is easier to talk to a live person so as to get things done instantly. Certainly, some matters cannot be taken care of on the phone, so if this is the case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you would like to learn more about the packages, you have some billing issue or some general problem, you can just give us a call. Though some more technical problems could require a ticket in order to give time to our technical support crew to analyze, we'll help you with a lot of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we also have an international number where you can contact us.