If you ever experience a problem with your site and are incapable of solving it on your own, ask the hosting company’s customer support team to help you get the website back online. A timely solution would be the perfect scenario, but many hosting companies respond within twenty four hours or even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be swiftly resolved, your website may not work satisfactorily or may not be reachable whatsoever for a lengthy period, so you may lose prospective clients since it’s very unlikely that anyone will be enthusiastic to revisit a website that is out of order. That is why, you need to make sure not only that you can reach your hosting provider, but also that they can respond and assist you in a timely manner. If an app update doesn’t proceed smoothly or you delete something accidentally, for example, the site should be fixed quickly so as to prevent lengthened inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

If you are using one of our shared website hosting and you have an inquiry or face a certain complication, you can get in touch with us 24/7 by posting a helpdesk ticket or by sending an e-mail and we guarantee that you will have a response in no more than 1 hour. If the issue can be sorted out, we’ll do it before we respond to you, whereas if there is something that you need to do on your end, we will supply you with all the needed information – what workable solutions to try, what settings to check, and so on. Usually, you’ll get a reply within maximum 30 minutes, which implies that waiting for hours and hours on end or even for more than 1 day to obtain assistance is something out of the question. Our 1-hour reply time guarantee applies to any query that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our blazing-fast support services. You will obtain a reply to any support ticket opened via the hosting Control Panel or e-mail sent to our technical and customer support staff in less than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes much less time to examine and solve a problem. We’ll supply you with more info in case the solution entails something that has to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and given that our support team is working 7 days a week, you will obtain swift assistance for practically any billing, general or technical issue regardless of the hour.