A live chat is one of the methods of communication supplied by some web hosting companies as a part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand a word compared to a phone call with a representative. In addition, when the problem that you have needs some time to be reviewed and resolved, you will be able to do something different in the meantime instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service for free provided that you have web access even if your hosting supplier is located in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As we consider the fact that a number of troubles are quickly resolved if you talk to a live person, we supply a live chat service for all our potential and active customers. The chat is available every single day and our customer support representatives can assist you with a number of questions and problems. In case you are not our client yet, you're able to learn more about our shared website hosting packages and the hosting environment in general to be certain that your web sites will run properly on our servers. If you already have an account and you've got some questions or you experience any troubles with any of our services, you'll be able to get in touch with us through our live chat and we will supply you with the required information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain troubles which need more time or the expertise of a system administrator, but for numerous basic issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on holidays and weekends. It is one of the best ways to learn more details about our Linux semi-dedicated servers if you don't have an account yet or to get a problem resolved in case you're a client and our support representatives will assist you instantly no matter what time of the day you join the chat. In case you're hestitating which plan is more appropriate for your sites, in case you need a piece of advice whether you should obtain a particular upgrade and how to obtain it or if you have troubles setting up an email account on your PC, you're able to contact us and we'll provide you with the required details right away. Our live chat is available even after our telephone lines are off for the day, so if you have an account here, you can be sure that you will always get prompt assistance with any kind of question or problem that pops up.