If you’ve purchased a hosting package and you’ve got certain inquiries connected to a specific feature/function, or in case you’ve chanced upon some problem and you need assistance, you should be able to get in touch with the respective tech support team. All web hosts deploy a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, since the easiest way to resolve a problem most often is to post a ticket. This mode of communication makes the responses exchanged by both sides easy to follow and allows the customer support team members to escalate the situation in the event that, for instance, a sysadmin must interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you have to have no less than 2 different accounts to touch base with the help desk team and to actually administer the hosting space. Non-stop switching from one account to the other might be a drag, not to mention the fact that it takes a lot of time for the majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting feature an integrated support ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in one place – payments, web files, emails, support tickets, etc., eliminating the necessity to use different admin dashboards. In the event that you have any pre-sales or technical questions or any difficulties, you can post a ticket with several clicks of the mouse without ever leaving your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educative articles, which will give you more information and which may help you fix any particular issue even before you post a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more efficient to manage everything from a single place, which is the reason why we have integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with every semi-dedicated server plan. This will allow you to handle the communication with our help desk support staff along with your semi-dedicated account, which means that you won’t need to memorize one more username for a separate interface. You will be able to open a new ticket or to check the status of an old one with no more than several clicks of the mouse while you are browsing the files within your account. Also, you can go through older tickets using a clever search option or take a look at applicable FAQ articles, which contain solutions to commonly experienced complications. The inbuilt ticketing system is monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you out.