The accessibility to the customer and technical support that a shared website hosting company offers can tell you a lot about the services they offer as well. In case you can use just email messages and / or tickets, you have most likely discovered some reseller not the actual website hosting supplier. If this is the case, you'll have to wait for a couple of days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may have to contact the actual web hosting company for additional help. If the supplier provides you with various ways of communication with quick response time that are available at any time, they are most likely the top provider, not just a reseller. Which means that you will enjoy timely assistance and top-notch support because they'll have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it's always much better to have the option to contact your hosting company right away using your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

We supply 24/7 customer, billing and tech support for all our shared website hosting. Even if you are not our client yet and you have questions, we will assist you without delay and give you the needed information, to give you the choice to make an informed decision when you acquire your new web hosting account. We are available at any time, including weekends and holidays, and we provide you with multiple ways of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple phone numbers all over the world, therefore you will be able to call the one which is closer to you. The maximum response time for the email messages and the tickets is one hour. The actual response time is around 15-20 min, which means that you can forget about waiting for days and nights to get support for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 tech support services even on official holidays. Your sites will be available all of the time and so will we. With plenty of communication options, you are able to select the best method to contact us and find out about our services in case you don't have an account yet, or request support if you are already among our customers. You will be able to call us, start a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour answer time warranty, even though it rarely takes over 20 min to receive assistance no matter the complexity of the trouble. With our customer and technical support services, we are there for you whenever you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we provide includes 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with a couple of local numbers around the globe, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters since it is easier to keep track of what is going on. The maximum warranted response time for all email messages and tickets is sixty minutes, yet it hardly ever takes that long to get help. If you add the Managed Services upgrade that we provide, our admins will also help you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we provide come with 24/7 support via different methods of communication and with a one-hour maximum response time guarantee. If you want to find out more about the plans or you have various billing or general questions, you're able to phone one of the local numbers we have around the globe or you can use our live chat service and speak with a live representative. For solely technical problems that require some help from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail, as these channels are more appropriate to monitor a specific matter. The response time for them rarely surpasses 30 minutes, so that you can forget all about waiting for a whole day so as to receive assistance. The support service is available for all server-related matters, which includes the pre-installed software. When you'd like to receive help with third-party apps, you can consider adding the Managed Services upgrade that we offer for all the plans.