Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your help requests will be dealt with in maximum one hour after the trouble ticket or e–mail was received. If your issue needs further assistance from an administrator, we will forward the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to notify you that more time will be needed for finding the optimal solution. Furthermore if you take advantage of our Managed Servers package, any of the server administration tasks included there will be performed whenever you want.

  • Top quality support service

  • A Premium–Quality Support Service

  • Our customer support team will be at your disposal round–the–clock should you need help with the Web Hosting Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated hosting server. Furthermore if you need help tackling all the day–to–day admin tasks on your dedicated hosting server, you can have a look at our Managed Servers package, which includes data backup hard drive space, Operating System updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Web Hosting Control Panel with a fully detailed knowledgebase, which includes comprehensive explanations of all its features and functionalities. Moreover, we have shot in–depth video tutorials that will further disclose to you how to carry out a certain task or resolve a frequently encountered issue. All the how–to articles and the video tutorials are easily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons situated in the top right corner.